DLVR, Inc., a well-funded, established startup, is looking for a Operations Engineer in Phoenix, AZ who can get up to speed quickly and help us accelerate into our growth phase. DLVR is just coming out of stealth, with an executive team that has successfully launched and exited more than a half dozen startups. We are focused on bringing together the best possible team to do the best work of their careers, and hope you are excited to join us. If you are, please provide your resume and cover letter. (No recruiters, please.)
As an Operations Engineer you will work independently and collaboratively on a small team, covering the evening hours of 3pm-12am, where you will be responsible for supporting DLVR’s purpose-built distributed infrastructure, as well as providing direct customer support via chat, email, or phone. You might be the right person for this job if you can combine empathy and communication skills with a passion for solving technical problems.
You will work directly with customers, in collaboration with the Software Engineering and Technical Account Management teams, to help solve customer problems, set up new services, and figure out how to do things no one has ever done before. You will need to demonstrate and deploy a creative and collaborative approach to problem-solving.
One key element of supporting our cloud infrastructure, which is built for speed, reliability, and total redundancy, is comprehensive monitoring. You should be familiar with, or well-equipped to learn, how to use our open source and commercial monitoring tools to ensure that you and your team are always notified immediately of any issue that could affect user experience, requiring fast action. As the development team adds new features, they’ll be looking to you to help ensure that they are monitored properly, and that any issues detected by monitoring are quickly triaged, mitigated, and then permanently fixed, to ensure that you and your team only get paged when necessary. That means you should be comfortable working in Linux and effectively using Python, shell scripts, or other appropriate tools to “automate yourself out of a job” as often as possible as DLVR scales up.
You may also be responsible for continuous deployment of configuration changes and software updates. If you already have experience with continuous integration and deployment of code and configuration to a production environment, that is a plus, but the real requirement is a conscientious attention to detail and willingness and proven ability to learn all the ins and outs of the system you’re managing.
Other areas of “internet infrastructure” that you might have prior experience in would include networking, security, IPv6, and/or DNS. But more important than the experience on your resume is that you can show you have a strong desire to learn and grow. You may not know how to do everything, but you should know how to find out how to do anything.
If you’re interested in this position please provide your resume and cover letter below.